Your Health & Safety takes Priority
We are committed to delivering world-class service while ensuring your health and safety. As government guidelines and industry best practices evolve on the prevention of COVID-19, we are updating Rocky Mountaineer procedures to keep you safe, healthy and comfortable.
Before you travel
QUICK AND SEAMLESS CHECK-IN
Rocky Mountaineer online check-in process will get you onboard as quickly as possible.
PRE-TRAVEL SCREENING
We will ask you questions about your health and recent travels, and will take your temperature prior to boarding the train each day.
Transfers & boarding
SAFE PERSONAL SPACE
We will meet all physical distancing guidelines at time of travel to ensure a safe personal space.
Please pack and wear a protective face covering, such as a non-medical face mask, for when two- metre distance between your travel group and others is not possible. This includes transferring to and from the train.
TRAVEL WITH THE SAME GROUP
You will be travelling with the same group of guests for all transfers to and from the train.
SEAMLESS BOARDING
You will board the train directly from the motorcoaches to make the boarding as seamless as possible.
Onboard Rocky Mountaineer
AIR FILTRATION SYSTEM
There will be a constant intake and circulation of fresh air with filters that
capture 99.9% of airborne particles.
PERSONAL HYGIENE ITEMS
Soap, fresh water and hand sanitizer will be readily available in your coach.
PERSONAL USE ITEMS
We have replaced communal use items, such as condiments and menus, with personal use items.
ELECTROSTATIC DISINFECTANT SPRAY
At the start and end of each travel day, Rocky Mountaineer train interiors will be thoroughly sanitized using an electrostatic disinfectant sprayer.
THOROUGH SANITIZATION
Your train seat and tray table will be sanitized at the start of each day. All high-touch and common areas will be disinfected throughout the day.
SAFE PERSONAL SPACE
We will meet all physical distancing guidelines at time of travel to ensure a safe personal space.
Please pack and wear a protective face covering, such as a non-medical face mask, for when two- metre distance between your travel group and others is not possible. This includes moving within the train to and from restrooms, dining room and on the outdoor viewing platform.
At each destination
Rocky Mountaineer PARTNERS
We want to ensure you receive the same high-level of service and commitment to safety throughout your journey as you do onboard the train. We will remain in close communication with Rocky Mountaineer partners regarding any updates to their health and safety protocols as recommended guidelines evolve.
HOTELS
All the third-party hotels we partner with have implemented enhanced health and safety procedures in line with recommended best practices. This includes stringent cleaning procedures, plexiglass barriers, physical distancing signage, and hand sanitizer stations
We’re committed to your health and safety
HIGHLY TRAINED
Rocky Mountaineer onboard team is highly trained in providing care and first aid should anything happen during your travel on the train.
MEDICAL PROTOCOLS
If you feel unwell, the onboard team will do everything in their ability to support you, including arranging for transport to the nearest medical facility. If a guest begins to display symptoms of COVID-19, the team will safely relocate them to an isolated rail car.
PREVENTATIVE MEASURES AND GEAR
Rocky Mountaineer team members will wear face coverings, gloves and other items, as needed, during the preparation and service of food and beverage, and during all interactions with you. Their temperature may also be taken.
GUEST EXPERIENCE CENTRE
Rocky Mountaineer guest experience team is ready to assist you while you’re travelling with us, seven days a week from 6 am to 9 pm PT. You can reach them by phone at 1.800.653.4105 or by email at guestexperience@rockymountaineer.com.